Frequently Asked Questions (DONUT)
Q: Where can I view the DRS/ORS job list?
A: Go to the "Delivery" tab and the "Active Jobs" tab
Q: DRS/ORS not showing in the list. What should I do?
A: Make sure to use the correct truck number. If the issue still persists, you can view
the job under "Job history" Tabs (completed).
Contact the operation team or email tnetsupport@tiongnam.com.my for further assistance.
Q: DRS/ORS details such as address or quantity show the wrong information. What should I
do?
A: Contact the operations team or email tnetsupport@tiongnam.com.my for amendment.
Q: Why is the app not loading?
A: Please check your internet connection and try again. Make sure the app is updated to
the latest version.
Q: The app crashes when I open it. What should I do?
A: Try restarting your device. If the issue continues, uninstall and reinstall the app.
Q: How can I contact the application/system support team?
A: You can reach us via email tnetsupport@tiongnam.com.my